Return Policy

Though we strive to give you a great customer experience each time you shop with us, if at all you are not 100% satisfied with your purchase, you can return you’re Order within a period of 24 Hours, since you’ve received your order.

We mean what we say! All you need to do is give us a call on +91 020-24497956 (10am – 7pm) or drop an email at within a period of 24 Hours, since you’ve received your order. However, you must understand that we can’t bear a loss either; so return of products will be accepted only if the products are in a saleable condition with the tags intact and in their original packaging, in an undamaged condition. C’mon that’s just fair! Isn’t it?

You may return part of the Order, in case of multiple items in an order. Any product being returned needs to be return in full including all components as well as any complimentary gifts or products which came along with it.

However, if your purchase was made in the period of a special promotional offer, contests or any special scheme then special rules might apply for return.


  • Please note that “The Party Shop’s 24 hour return Policy” does not apply to Customized Items.
  • Refund/ replacement for goods/ merchandise is subject to inspection and checking by Pretty Ur Party team.
  • Damages due to neglect, improper usage or application will not be covered under our return Policy.
  •  Some special rules for promotional offers may override “The Party Shop’s 10 Days Exchange Policy.”
  • Please note that the Cash on Delivery convenience charge and the shipping charge would not be included in the return value of your order as these are non-refundable charges.
  • Returned product should have to receive at our end within 15 days of purchase.
  • Before return customer should have to inform about return via phone or email.

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